Logo: Suicide Prevention and Crisis Service

The Crisisline

About ††††††††† How It Helps†††††††† FAQs†† † Volunteering

Are you upset, confused, depressed, lonely, hurt, angry, scared, suicidal, worried about someone else, or so overwhelmed that you donít know what to do?


You are not alone. Please call us -- We can help. Whoever you are, whatever your problem, it is okay to call. There is always someone to listen, someone to care, someone to help.†Counselors are available 24/7.† Free & Confidential. (607)272-1616


About the Crisisline†

24-hour telephone crisis counseling and information; free and confidential, or call 1-800-suicide (you will be automatically transferred to the crisis line which serves your area code-we serve those calling from area code 607)

Seeking help is a sign of strength.
Calling for help when you are in emotional pain is smart.

Every hour, 24 hours a day, 365 days a year, a community member calls the Crisisline for help.

Over 10,000 calls are received on the Crisisline each year.


How does the Crisisline help?

When weíre in crisis we often feel all alone - we feel as if no one can understand our pain. We may experience a roller coaster of emotions - despair, confusion, guilt, anger, frustration, emptiness, loneliness, hopelessness, disillusionment.

Our volunteer Crisisline Counselors receive extensive training. They learn to listen deeply and without judgment. They understand how crisis affects human beings. They know how to be there fully, accept whatever the caller expresses, share the pain and problems, and help find the hope and possibilities.

Crisisline Counselors volunteer on the Crisisline because they care.


Frequently Asked Questions

Q: What do people call the Crisisline about?
People call about family, love, work, school, money, loss, depression, loneliness, suicide, addiction, illness, violence, abuse, death, accidents, and everything else that creates stress in life.

Calls often begin with I feel so sad....Why is life so hard....Iím confused.... Why did he hurt me.... Iím overwhelmed....I canít stand it anymore....How will I manage....Iím scared....The pain is unbearable....Iím so angry....Itís not right....I canít stand it....If only it hadnít happened....I miss her so much....Itís too hard....Iím exhausted.

Q: What is crisis?
: Emotional crisis occurs when stressful events or experiences overwhelm our abilities and resources to cope. When we are dealing with an emotional crisis we feel out of control, off balance, anxious. We temporarily ďcanít think straight.Ē

When several of these events occur, or they feel especially difficult or large in scope, or they take place when our resources, energy or coping skills are weak, we may respond by entering a crisis state.

No one is immune from crisis. At some time in our lives we are likely to experience a time of crisis. If we spend time with other people, we are inevitably going to be confronted with someone in crisis.

Q: Is the Crisisline only for people thinking of dying by suicide?
No, you can call about anything that is causing you to feel distressed, emotionally uncomfortable, overwhelmed, sad or otherwise upset. People call who are dealing with issues such as loss, relationship difficulties, school or work problems, sexual issues, illnesses, addictions, disabilities and other life challenges.

Q: What if Iím worried about someone else, can I call the Crisisline?
Yes, people often call who are concerned about a friend, family member, co-worker, student, roommate or other associate.

Q: What will happen when I call the Crisisline?
A trained and caring counselor will listen to you without judgment or distraction. The counselor will then help you to sort out your problems and potential solutions.

Q: Will I get the same counselor if I call again?
You will always get a trained and caring counselor, but it might not be the same one you spoke with previously.†

Q: Iíd like to volunteer as a counselor, but I have no experience and feel frightened by so much responsibility. Do I need to know how to counsel?
We provide a comprehensive training program, on-going supervision and in-service training so that you will be fully prepared. If you are a good listener we can provide you with the necessary crisis counseling skills. Learn more on our volunteer page by clicking here.

Seeking help is a sign of strength
Crisisline (607) 272-1616